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a number of dynamic routing, advanced logic and queuing features, including:
Contact center agents can be located anywhere, so you can leverage your knowledge resources efficiently wherever they are and take advantage of time zone variations to expand your coverage hours.
Increase first call resolution and promote professional problem solving with
the best voice and data tools at your fingertips
Make it easy for your customers to communicate with you
Empower your people to master customer satisfaction
A recent JD Powers and Assoc study found that:
Top recommendation -
Interactive Voice Response. Ravon comes equipped with an onboard IVR that allows you to build and customize your scripts. Add music and announcements to make use of the wait time. In addition, our experts are available to consult with you to fine tune the quality of the experience for the caller and optimize call handling.
ACD Features. While leading edge user features provide options that automate and
improve the efficiency of inter-
> Queue Voicemail
> User/Agent Monitoring
Customer satisfaction is a key differentiator and, increasingly, a critical element of business strategy. Individuals who are satisfied with your product or service become return customers and evangelize for you, recommending you to others. This is powerful advertising and it doesn’t cost anything.
Ravon provides you with the technology you need to excel at building positive, productive
Call Distribution. The first step to timely and professional problem resolution is getting the caller to the right agent quickly. Ravon makes it happen with
> Call Recording
> Agent Wrap-
> Real time Monitoring
> User Status/Current Calls
> Position/Estimated Hold Time
> Custom Music on Hold
> Queue Monitoring
> Flexible Ring Strategies
> Dynamic Agent Login via Phone or Web Page
> DTMF Routing
> Queue Call Forwarding
> Route by Variable
> Queue Call Back
> Route by Caller ID
> Remote Agents
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