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Important VoIP 911 Information


We want to make sure that you are aware of important differences in the way 911 services operates with a VoIP phone when compared with traditional telephone service. Here’s what you need to keep in mind:


Differences between traditional 911 service and VoIP phone VoIP 911.

With traditional phone services, your 911 call is sent directly to the nearest Emergency Response Centre. With VoIP phone service, your 911 call is forwarded to a third-party service provider that will automatically or manually route your call to the Emergency Response Center.


Remember to verify your location.

Because you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 911. Do not risk sending police or ambulance services to the wrong location.


Be prepared during any service interruption.

VoIP phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your VoIP 911 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.


Do not disconnect.

Until you are told to do so by an emergency dispatcher, do not disconnect your VoIP 911 call. If you are inadvertently disconnected, call back immediately.


Keep your service address up to date.

US Internet Corp. will attempt to provide the emergency operator with your service address, YOU MUST ENSURE THAT YOUR INFORMATION ON FILE WITH US IS ALWAYS ACCURATE AND UPDATED. IF YOU DO NOT DO THIS THE EMERGENCY OPERATOR MAY ASSUME THAT YOU ARE CALLING FROM THE LAST REGISTERED ADDRESS. IN THE EVENT YOU ARE UNABLE TO SPEAK DURING AN VOIP 911 CALL THIS COULD RESULT IN EMERGENCY PERSONNEL BEING DISPATCHED TO AN INCORRECT LOCATION.


Inform other users.

You must notify members of your household and other potential users of your VoIP phone service of the nature and limitations of VoIP 911 emergency calls. To make this easier, attach the included stickers in a visible location on your telephone sets.


Limitations of Liability.

US Internet’s terms of service limit and disclaim liability related to VoIP 911 service, so please read these carefully. For a complete description of our VoIP 911 service, please see US Internet’s terms of service related to our VoIP service can be found in Ravon's Terms and Conditions