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Ravon solutions and services enhance the workplace with an extensive list of time saving, cost reducing features and benefits.  While leading edge user features provide options that automate and improve the efficiency of inter- and intra-office voice and data communications, hard-hitting system features and administrative tools provide management with all they need to streamline operations and improve the bottom line.  


User / Station Features










Admin / System Features













  

   

 Automated Attendant









  

Queues / ACD Features

 

 











   




  

  

   

  

 

   

 



  

 Voicemail

  • Voicemail to email  
  • To text (transcription)
  • To PC, mobile phone or pager
  • Visual/Web voicemail

Conferencing

  • Scheduled Start Time
  • PIN Protected
  • Email Invites from Website


Find Me / Follow Me that rings up to 5 numbers either all at once or one at a time


Headset Compatible - Wired/Wireless

Visual indicator for message waiting

Three-way Calling

Exit to operator

Call Parking

Call Monitoring

Customizable Ringtones

Transfer-blind or attended

Do Not Disturb

HD Voice/Noise Cancellation

Custom Music on Hold

Call Forwarding

Paging Intercom

Personal/Company-wide Phonebook

Simultaneous Ring

Free User Softphone Account

Directed/Remote Call Pickup

Custom Soft Keys

Hot Desk Users/Roaming Extensions

SIP Trunking

Performance management using PBX Manager

Remote Office Support

Auto provisioning & change management

  • Auto discovery
  • Backup and restore
  • Inventory and asset management

Accounting management

  • Usage tracking
  • Service cost allocation

Enhanced 911


Important VoIP 911 Information

Call Reports

  • Calls by User
  • Inbound/Outbound Calls
  • Internal Calls
  • Hourly Calls
  • Daily Calls Chart
  • Queue Calls Chart
  • Destination Calls
  • Channel Reports
  • Fax Reports

Security Management

  • Around-the-clock monitoring
  • Early detection
  • Network security options
  • Fraud protection



Time-of-Day Routing

DTMF Routing

Extension Dialing

Dial by Name - First or Last

Advanced Logic

  • Route by Variable
  • Route by Caller ID
  • Set Caller ID
  • Query User
  • Persistent Variable Storage
  • Say Number


Remote Agents

Custom Music on Hold

Call Recording

Queue Call Forwarding

Position/Estimated Hold Time

Queue Call Back Option

Announcements

Queue Voicemail - same as user voicemail

Agent Wrap-up Time

Dynamic Agent Log-in via Phone/Web Page

Flexible Ring Strategies

  • Ring All
  • Round Robin
  • Least Recent
  • Fewest Calls
  • Random
  • Ordered

Real time Monitoring

  • Queue Monitoring
  • User/Agent Monitoring
  • User Status/Current Calls
  • One-Touch Recording
  • Listen/Coach/Whisper/Barge