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Be more responsive to your customers


Improve productivity

   

Employees who deal with customers can be more effective and more productive when they can choose the appropriate voice and data media to solve problems and communicate.  


Ravon provides the converged voice and data infrastructure and all the tools needed to empower people to take care of customers efficiently and professionally.  


Voice.  Automated attendant and extensive routing capabilities start the call out right by getting it to the appropriate party quickly.  Balance and distribute call traffic to optimize use of your workforce.  Route by time-of-day, DTMF or caller ID to employees who can be located anywhere.  


Apply advanced ACD features to enhance the experience for callers and to help resolve problems expertly and efficiently, and retain all the records needed for reporting and compliance.


Click here for a list of  Ravon System and User Features


Applications Convergence.  Remote and home users can be brought into the network, work together using server- or web-based collaboration software and other productivity-enhancing applications such as instant messaging, custom softkeys, meeting software, built-in contact center features and softphone support (including free user softphone accounts), CRM and ERP integration.



Mobility solutions.  

>  Find Me / Follow Me that rings up to 5 numbers either all at once or one at a time—your office phone, your home, your mobile, the softphone on your laptop, your remote office

>  Voicemail converted to email or text and sent to your mobile phone or laptop

>  Visual/web voicemail and fax

>  Remote call pickup

>  Hot desk / roaming extensions

>  Fax mailbox integration



      



Unified Communications

Ravon converged VoIP service includes free user softphone accounts.